Privacy Policy

Last Updated: 3 September 2025

At Vinevu ("we", "our", or "us"), protecting your privacy is fundamental to our business. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (https://vinevu.com/), browse our content, make a purchase, or otherwise interact with our online store and associated services (collectively referred to as the "Services").

In this document, the terms "you" and "your" refer to any person accessing or using our Services — whether as a buyer, visitor, or any other type of user from whom we may collect or process personal information.

We encourage you to read through this Privacy Policy completely to understand how we handle your personal information.

Updates to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business operations, legal requirements, or how we manage personal information. When such updates occur, we will:

• Publish the updated version on our website
• Update the "Last Updated" date shown above
• Notify users as required by law (for example, through email notifications or website notices)

What Personal Information We Collect and Why

We gather your personal information through direct interaction, automated systems (like cookies), and reliable third-party services. This allows us to provide a more personalized, effective, and smooth experience across our Services.

Information You Share Directly

This includes the personal details you willingly provide when using features on our website, such as:

• Your complete name, email address, and phone number
• Billing and shipping addresses
• Account credentials if you register with us
• Payment details (processed securely via our authorized payment processors)
• Messages sent through our customer service channels, including reviews

Some of this information is essential for our site to work properly. Without it, certain features—like completing a purchase—may not be accessible to you.

Information We Gather Automatically

When you use our website, certain data may be collected automatically, such as:

• Your IP address and device information
• Browser type and version
• General geographical location
• How you interact with the website (e.g., pages visited, time spent, and navigation patterns)

This data is collected through cookies and similar tracking technologies and is used to improve website performance and enhance your browsing experience.

Information from Third Parties

We may receive information about you from trusted partners such as:

• Payment processors (e.g. transaction confirmation)
• Shipping companies (e.g. delivery updates)
• Analytics and advertising platforms
• E-commerce platforms (such as Shopify, which powers our store)

We only collect what is required and ensure it is managed according to this policy.

How We Use Your Information

We use personal information for the following purposes:

1. To Deliver Products and Services

We may use your personal information for various core functions, including:

• Processing and fulfilling your orders
• Managing payments securely
• Processing returns and providing refunds
• Sending you order confirmations and shipping notifications
• Managing customer accounts and saved settings

Legal Ground: These activities are performed as part of our contractual relationship with you.

2. For Marketing and Communications

If you have agreed to receive them, we may contact you with the following:

• Special offers, promotional content, and service updates via email or SMS
• Personalized recommendations based on your interests or browsing history
• Newsletters and updates about our brand or products

You can unsubscribe from these communications at any time by following the unsubscribe link or instructions provided in each message.

Legal Basis: Your consent, or our legitimate interest in keeping you informed about our services and building our customer relationships.

3. To Maintain Security and Prevent Fraud

We may use your information to detect suspicious activity, protect user accounts, and investigate potential fraud.

Legal basis: Legitimate interest in platform security

4. To Enhance Our Website and Services

We regularly analyze how users interact with our website and services — including browsing patterns, feedback, and support inquiries — to improve functionality, develop product offerings, and provide a superior overall experience.

Legal Basis: Our legitimate interest in improving user experience and service quality.

Cookies

We use cookies to support the proper functioning of our website and to customize your experience. These small data files may:

• Remember items you've added to your shopping cart
• Save your preferences for future visits
• Provide insight into how visitors browse and use our site
• Enable relevant advertisements via third-party platforms such as Meta and Google

You can control cookie settings through your browser. Disabling cookies may limit certain features. For details on cookies used by Shopify, visit Shopify's Cookie Policy.

How We Share Your Information

We only share your personal information when necessary to do so, and always in a way that respects your privacy.

1. Sharing with Reliable Service Partners

We work with select partners who help us operate our website and services effectively. These include:

• Payment processors
• Shipping and delivery providers
• Hosting platforms and IT infrastructure services
• Marketing and web analytics providers

Each of these third parties is contractually required to handle your information securely and is only allowed to use it for the purposes outlined in our agreement with them.

2. Sharing with Advertising and Marketing Partners

Where you have given consent, we may share limited information with advertising and email marketing partners who help us deliver targeted promotions or personalized campaigns.

3. With Your Clear Consent

There may be times when we share information at your request — for instance, when connecting your account with social media platforms or performing actions you've directly authorized.

4. Within Our Business Group

Your personal information might also be shared with other entities within our business group. This is done to support internal operations, provide customer service, or carry out other legitimate business functions.

5. Legal and Business Disclosures

We may disclose your personal information in specific circumstances that are legally or commercially necessary:

• If we become involved in a corporate transition such as a merger, acquisition, asset sale, or restructuring process.
• When required by law, regulation, court order, or official request from government or law enforcement bodies.
• To protect our legal interests, ensure the safety of users, or investigate potential fraud, abuse, or breach of our Terms of Service.

Your Rights Under Data Protection Law

If you are based in the United Kingdom, a European Union member state, or within the European Economic Area, you are entitled to exercise the following data protection rights under applicable law:

Right of Access

You have the right to request a copy of the personal information we hold about you, as well as details on how we use it.

Right to Correction

If any of your information is incomplete or incorrect, you may ask us to update or correct it.

Right to Deletion

In certain circumstances, you can request that we permanently remove your personal information — for example, if it is no longer needed for the purpose for which it was collected. Please note, this is subject to any legal obligations we may have to retain certain information.

Right to Restrict Processing

You may ask us to limit how we use your information, particularly if you question its accuracy or object to the processing.

Right to Object

You can object to the processing of your information where we rely on legitimate interests or if your information is being used for direct marketing purposes.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used and machine-readable format and to request that we transmit this information to another data controller where technically possible.

Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to file a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

To exercise your rights or raise a concern, please contact us:

Email: sales@vinevu.com

We aim to respond within one month of receiving your request, in accordance with applicable guidelines.

Categories of Personal Information We May Share

To operate effectively and deliver our services, Vinevu may share certain types of personal information with carefully selected partners. These disclosures are strictly aligned with the intended purposes described earlier in this policy.

Type of Information	Shared With
Identifiers (name, email, phone number, login info)	Payment processors, shipping partners, marketing platforms, support providers
Transaction & Commercial Information (orders, preferences, cart)	Analytics providers, service tools, ad platforms
Technical & Usage Information (IP, browser, device)	Hosting services, analytics systems, retargeting networks
Geolocation (approximate location from IP/browser)	Shipping services, fraud detection services

We only share sensitive information where absolutely necessary and always with your explicit consent. This information is never used to make decisions about you without your knowledge.

Marketing and Advertising

With your prior consent, we may share selected personal information with advertising and marketing partners to customize promotional messages or serve you personalized advertisements across various platforms. You always retain the right to withdraw this consent by contacting us directly or by adjusting your cookie preferences.

Third-Party Websites and External Links

Our website may contain links to websites operated by third parties, which are outside the control of Vinevu. Once you navigate away from our platform, this Privacy Policy no longer applies to your activity. We are not responsible for the privacy standards, practices, or content of these external websites.

We recommend you review the privacy notices of any external platforms you visit before providing them with your personal information. Additionally, please be aware that any content or information shared on public forums — such as social media or open comment sections — may become publicly accessible and is beyond our control.

Please note: the inclusion of a link to a third-party site does not constitute our endorsement or recommendation, unless we have explicitly stated otherwise.

Children's Privacy

Vinevu does not knowingly collect or store personal information from individuals under the age of 16. Our services are not intended for children, and we do not permit their use by anyone under the age of digital consent as defined by local law.

If you believe a child has provided personal information without parental consent, please contact us at sales@vinevu.com. We will take appropriate action to delete the information in accordance with our legal obligations.

As of the date of this policy, we do not knowingly sell or share personal information belonging to anyone under the age of 16.

Security and Data Retention

We take your privacy and the protection of your information seriously. Although no online system can ever be completely secure, we implement both technical and organizational safeguards to help ensure your personal information is protected against unauthorized access, loss, misuse or alteration.

Please note that any information sent over the internet — including emails — may not be entirely secure. For that reason, we advise against sharing sensitive details via unencrypted communication channels.

We only retain your personal information for as long as necessary to fulfill the following:

• Processing and delivering your orders
• Managing your user account
• Providing ongoing customer support
• Meeting our legal and regulatory obligations
• Resolving any disputes and enforcing our policies

After this period, your information is either securely deleted or anonymized to prevent further identification.

International Data Transfers

If you are accessing our services from outside the country where our operations are based, please note that your personal information may be transferred to and processed in other jurisdictions. These transfers may involve storage or handling by our staff, service providers, or business partners in regions where local data protection rules may differ from those in your home country.

For users located in the United Kingdom or within the European Economic Area (EEA), we apply appropriate safeguards to ensure that your information remains protected in accordance with applicable privacy laws when it is transferred beyond these territories. Such measures may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• The UK's International Data Transfer Agreements (IDTAs) or relevant Addendums
• Reliance on adequacy regulations issued by the UK Government or the European Commission for certain jurisdictions

By continuing to use our website and services, you acknowledge and agree that your personal information may be transferred and stored outside your country of residence, under the conditions described in this Privacy Policy.

Contact Information

Have questions or want to speak with us? Please feel free to reach out via:

Email: sales@vinevu.com
Phone: 0141 255 0847
Contact form: Contact page

We strive to respond within 24 hours during operating hours.

Business name: Vinevu
Address: 22 Lakeview Grove, Glasgow, G33 1FU, United Kingdom

Customer Service Hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)

Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)