Accepted Payment Methods

Last Updated: 3 September 2025

At Vinevu, we are committed to providing you with a safe, seamless, and user-friendly checkout experience. We currently accept the following payment options:

• Visa
• Mastercard
• American Express
• Maestro
  

All payments are processed immediately and securely when you complete your purchase, providing a quick and effortless checkout experience.

Currency

All payments are handled in GBP (£ – British Pounds).

If you're using a card or account from outside the United Kingdom, your bank or payment provider may charge a currency conversion fee. We suggest checking with your provider to understand any potential extra charges before finalizing your order.

Safe Payment Processing

At Vinevu, safeguarding your personal and financial data is our highest priority. All purchases made on our website are protected using SSL (Secure Socket Layer) encryption technology. This guarantees that any information shared during checkout stays private and secure from unauthorized access.

We want to assure you that we do not save any credit or debit card details on our systems. All payment information is processed securely through our reliable third-party payment partners, who adhere to the strictest data security standards.

Payment Confirmation

After your payment has been successfully processed, you will receive an order confirmation email containing all relevant information.

If you don't see it in your inbox, please check your spam or junk mail folder. Still haven't received an email? Contact our team at sales@vinevu.com and we'll be happy to help.

Rejected or Failed Payments

If your payment is rejected or doesn't process successfully, please try the following steps:

• Verify your payment information – Make sure that your card number, expiry date, CVV code, and billing address are entered accurately.
• Confirm your account balance – Ensure there are adequate funds or available credit to complete the purchase.
• Contact your bank or card issuer – Your payment may have been blocked or flagged by your financial institution for security purposes. They can verify and help resolve the matter.

If you continue to have problems, please reach out to us at sales@vinevu.com. Our support team is ready to assist.

Payment Problems or Disputes

If you think you were charged incorrectly or notice an unauthorized payment, contact us right away. We will investigate and resolve the matter as promptly as possible.

Delivery Summary

• We currently deliver to addresses within the United Kingdom only.
• All orders include complimentary standard shipping, with an estimated delivery time of 6 to 9 business days.
• You can find complete details in our Shipping Policy.

Returns and Refunds

• Not exactly what you expected? No worries. You may return your purchase within 30 days of receiving your order.
• Items must be unused, in original condition, and no handling fee applies.
• View the complete terms in our Returns Policy.

Our Privacy Commitment

We highly value your privacy and are dedicated to protecting your personal information. We only gather the data required to process your order and deliver you an excellent shopping experience.

Your information will never be sold, nor will it be used for any purpose beyond what you've consented to.

For complete information on how your data is collected, used, and protected, please review our Privacy Policy.

Google Merchant Center Compliance

• Vinevu fully complies with Google Merchant Center policies, including secure checkout, transparent pricing, and exceptional customer service standards.
• Our goal is to deliver a safe, dependable, and customer-focused shopping experience.

Contact Information

Have questions or want to speak with us? Please feel free to reach out via:

Email: sales@vinevu.com
Phone: 0141 255 0847
Contact form: Contact page

We strive to respond within 24 hours during operating hours.

Business name: Vinevu
Address: 22 Lakeview Grove, Glasgow, G33 1FU, United Kingdom

Customer Service Hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)

Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)